Operations Support Manager - Restaurant & Retail Excellence

Join QSR Brands as an Operations Support Manager and play a pivotal role in driving operational excellence across our dynamic restaurant network in Bali. This is a unique opportunity to lead, innovate, and optimize end-to-end restaurant operations, ensuring seamless customer experiences and maximizing profitability.

As an Operations Support Manager at QSR Brands in Bali, you will be responsible for overseeing daily operations, managing staff, and implementing best practices to enhance efficiency and service quality. Our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung is dedicated to delivering exceptional dining experiences, and we are looking for a passionate leader to join us.

In this role, you will collaborate with restaurant managers, chefs, and support staff to ensure smooth operations, from inventory management and supplier coordination to staff training and performance evaluation. Your expertise in operational strategies and your ability to drive continuous improvement will be crucial in helping us maintain our high standards and achieve our business goals.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure smooth and efficient service delivery.
• Manage and mentor a team of restaurant managers and support staff.
• Implement and monitor inventory management systems using tools like SAP or similar ERP software.
• Coordinate with suppliers to ensure timely and cost-effective procurement.
• Develop and execute staff training programs to enhance service quality and operational efficiency.
• Conduct regular performance evaluations and provide constructive feedback.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Ensure compliance with health and safety regulations and food safety standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in restaurant operations, preferably in a QSR or fast-casual environment.
• Proven track record of managing and optimizing restaurant operations.
• Strong knowledge of operational strategies and best practices.
• Excellent leadership and communication skills.
• Proficiency in using operational management software such as SAP, Microsoft Dynamics, or similar.
• Certification in food safety and health regulations (e.g., HACCP, ServSafe) is a plus.
• Familiarity with the Indonesian hospitality industry and local market trends.

🛠️ Keahlian

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