Loyalty & Guest Relations Supervisor - Luxury Hospitality (Bali, Indonesia)

Join Marriott Hotels in the heart of Bali’s most exclusive destinations and redefine luxury hospitality as our Loyalty & Guest Relations Supervisor. At Marriott, we don’t just meet expectations—we exceed them by blending innovation with the timeless comfort of our properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Loyalty & Guest Relations Supervisor, you’ll be the voice of our guests, ensuring their stay is nothing short of extraordinary. This role is your chance to shape the future of hospitality, where every interaction leaves a lasting impression.

Imagine a day where you’re not just managing guest relations but also driving our loyalty programs to new heights. You’ll work closely with our team to create personalized experiences that keep our guests coming back for more. With Marriott’s commitment to excellence, you’ll have the tools and support to thrive in this dynamic role. This is more than a job; it’s an opportunity to be part of a legacy that values innovation, integrity, and the art of hospitality.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage the implementation of Marriott’s loyalty programs, ensuring guests receive exceptional value and rewards.
• Develop and maintain strong relationships with guests, addressing their needs and concerns with a personal touch.
• Coordinate with the front office, housekeeping, and other departments to ensure seamless guest experiences.
• Analyze guest feedback and data to identify trends and opportunities for improvement in guest relations.
• Train and mentor front desk and concierge staff to uphold Marriott’s high standards of service.
• Collaborate with the hotel management team to develop and execute special events and promotions that enhance guest loyalty.
• Monitor and report on key performance indicators (KPIs) related to guest satisfaction and loyalty program effectiveness.
• Stay updated with industry trends and best practices in hospitality and loyalty management.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, loyalty management, or a similar role in the hospitality industry.
• Proven track record of successfully managing and growing loyalty programs.
• Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with guests and colleagues.
• Excellent organizational and problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Proficiency in English, both written and spoken. Knowledge of local languages (Bahasa Indonesia) is a plus.
• Familiarity with CRM systems such as Salesforce or similar platforms.
• Valid driver’s license and the ability to travel extensively.

🛠️ Keahlian

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