Continuous Improvement Champion (CIC I) - Customer Service Excellence

Join STARTEK as a Continuous Improvement Champion (CIC I) in Bali and drive operational excellence in our dynamic customer service environment. This role is perfect for analytical problem-solvers passionate about optimizing processes, enhancing efficiency, and delivering exceptional customer experiences.

At STARTEK, we are committed to continuous improvement and innovation. As a CIC I, you will play a pivotal role in identifying opportunities for process optimization, implementing best practices, and driving measurable improvements in our customer service operations. You will work closely with cross-functional teams to ensure that our processes are not only efficient but also aligned with our customer service excellence goals.

In this role, you will leverage your strong analytical skills and deep understanding of customer service dynamics to identify bottlenecks, propose solutions, and implement changes that enhance our operational performance. You will use tools like Lean Six Sigma, Kaizen, and other continuous improvement methodologies to drive meaningful change and ensure that our customer service operations are at the forefront of industry best practices.

📋 Tanggung Jawab Pekerjaan

• Identify and analyze process inefficiencies in customer service operations.
• Develop and implement process improvement initiatives using Lean Six Sigma, Kaizen, and other continuous improvement methodologies.
• Collaborate with cross-functional teams to drive operational excellence and enhance customer satisfaction.
• Monitor and measure the impact of process improvements on operational performance and customer experience.
• Document and communicate process improvements to ensure knowledge sharing and continuous learning.
• Stay updated with industry best practices and trends in customer service and continuous improvement.
• Provide training and support to team members on process improvement initiatives.
• Drive a culture of continuous improvement and innovation within the customer service team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Industrial Engineering, or related field.
• Minimum of 3 years of experience in process improvement, operational excellence, or a related field.
• Strong analytical and problem-solving skills with a proven track record of driving process improvements.
• Proficiency in using continuous improvement tools and methodologies, such as Lean Six Sigma, Kaizen, and 5S.
• Experience in customer service operations and a deep understanding of customer service dynamics.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Certification in Lean Six Sigma or other relevant continuous improvement methodologies is a plus.

🛠️ Keahlian

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